In order to exchange your battery, please follow the directions below.
To access documents in Spanish, click here.
Step 1: Unpack Replacement Battery
Remove the small inner box and the Return Label. Open the inner box and remove the
replacement battery (with green dot), and set-aside the replacement battery and
the other items supplied. Dispose of the initial outer-most shipping box.
Step 2: Remove Back Cover
Then remove the back cover on the device:
Use the slot at the top left of the back cover.
Lift the cover up and to the right of the phone.
Warning: Do not bend or twist the back cover excessively. Doing so may damage the cover.
Step 3: Remove Recalled Battery
Remove the recalled battery from the unit, and carefully follow the return kit assembly
directions on the reverse side of this document.
Please note that some individuals may be sensitive to the ceramic fiber paper
lining in the Thermal Lined Box, and we have enclosed gloves that can be worn
during the packing process.
CAUTION – DO NOT SHIP MORE THAN ONE BATTERY IN RETURN PACKAGE
Step 4: Install the Replacement Battery
a) Insert the replacement battery into the opening on the back of the device,
making sure the connectors align properly.
b) Gently press down to secure the replacement battery.
c) Press along the edge of the back cover until you have a secure seal.
Step 5: Ship via United States Postal Service (USPS) using Return Label
Please note: it is important that you carefully follow assembly instructions provided here to ensure your battery is packaged in accordance with U.S. Regulations.